Shipping Policy

Shipping Policy

FREE SHIPPING to Continental USA, outside the Continental USA shipping will be 5.00 dollars. All orders will be processed and shipped within 48 hours from the time of its receipt. Normally, orders received prior to 9:00 AM EST (Eastern Standard Time) will ship the same day and orders received after this time will ship the next day. All US orders, EXCEPT ALASKA and HAWAII, are shipped via USPS Ground, unless otherwise specified. All US, ALASKA, HAWAII and International orders will ship via Air Parcel Post or similar. All orders are shipped from Postal Code 90277. If you need a rush or different type of shipment, please specify that in your order so the appropriate charges can be handled.

Refund/Exchange Policy

WebGem Network (luxurywebsales.com) offers a 30-day, Money Back Guarantee on all products we sell. If you decide to return or exchange a product, send an e-mail to in advance, within 30 days of purchase date, to obtain an RMA number (Return Merchandise Authorization). Return merchandise with RMA number to:

WebGem Network
(print RMA number Here)
116 South Catalina Ave.

Suite #119
Redondo Beach, CA 90277

NOTE: Merchandise that is returned to Visual Jazz with no RMA number will not be eligible for refund or exchange, and will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via e-mail to sales@webgemnet.com. E-mail cancellations must contain your First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so we can contact you if we have questions about canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via e-mail), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Shipping Costs

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped USPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
 
Out of Stock Policy

Our stock on hand may fluctuate throughout the day. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can ship it to you as soon as we get more in stock. Typically, that will be within a week to 10 days. Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via e-mail and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current e-mail address and phone number. Some items may be listed for sale on our web site that have not been manufactured yet. We may place these items on the web site so customers can pre-order the items. Pre-orders are reserved with payment up front on a first-come, first-served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.